The Primary network connection was either detected as poor or completely lost. In order for the phones to continue sustaining calls it will swap to the secondary network connection with a 99% seamless transition rate (Our CTO spent 1.5y of R&D to customize a reliable failover device, our competition’s solutions do not work as well).

This means your primary network is not healthy enough to be used yet. Our failover device checks the heath of the primary network in 15-minute intervals after it detects a network swap. If the primary network is continuing to experience issues it will simply check again in 15 minutes. If you continue to not have your primary network for an extended period, please contact your primary internet service provider.

There are several ways to check voicemails. Your voicemails should be landing in your inbox as an attachment. The primary method is to check YOUR extensions voicemails, for this we can use the Envelope-icon button directly on the device or dial *97. To check another extension’s voicemail box, you would dial *98 then the system will ask for the extension number in question and the associated voicemail-box password. The other method is via our online phone portal, here you can go to Applications > Voicemail, then select the Messages button for the extension you want to check.

Using the online phone portal associated with your account, under Applications > Time Conditions, you will see your time conditions setup. If you have no time conditions, please call support at 281-864-0220 for assistance. If you have time conditions continue with the below:

If you have already done this once, it will be familiar, simply change the dates that you want to have ring directly to voicemail then select the destination that is the extension with your chosen greeting.

If this is the first time, scroll down to the next blank section where you see 3 empty boxes. Select Date & Time in row 1 column 1, then select the to and from date/time in the following two columns. Underneath these, select the voicemail box you want then change the priority number to a smaller number than the ones above it, lower number = higher priority.

Click save in the top right then you will see your new time condition above the others in the list.

For self-service you can record the voicemail

1.1     How to Record a Voicemail Greeting

You can have up to 9 saved greetings at once, this allows you to have greeting for inclement weather, holidays, or just to update your office hours.

1. Select the Envelope Icon at the top of the buttons along the right side of the phone. Then select Account 1 by selecting the middle dot button in the arrow cluster.
   • Alternatively, you can dial *97.
2. Enter your voicemail password as instructed by the automated system, by default this is 1234 but if you are unsure, you can contact Multis Cloud support at 281-864-0220 for assistance.
3. To enter the advanced menu, select option 5.
4. To record a greeting, select option 1.
   NOTE: If you select an option with a recording already present, the old recording will be overridden by the new one.
5. The system will prompt for the greeting number, please enter a number 1-9.
6. Record the message.
7. After recording you will be able to listen back, save, or re-record the message.

1.2     How to Select a Voicemail Greeting

You can have up to 9 saved greetings at once, this allows us to select one to be in use at a time.

1. Select the Envelope Icon at the top of the buttons along the right side of the phone. Then select Account 1 by selecting the middle dot button in the arrow cluster.
   • Alternatively, you can dial *97.
2. Enter your voicemail password as instructed by the automated system, by default this is 1234 but if you are unsure, you can contact MultisCloud support.
3. To enter the advanced menu, select option 5.
4. To choose a greeting, select option 2.
5. Choose the greeting you want by selecting option 1-9.
6. The system will playback the greeting you selected and set it as the active greeting.

There are many places that your voicemail lands, it could be in your email as an attachment, your phone as a voicemail (Dial *97), or on the portal under the messages section of Applications > Voicemail.

Using the online phone portal associated with your account, under Applications > Time Conditions you will see your setup time conditions. If you have no time conditions, please call support at 281-864-0220. If you have time conditions continue:

If this is the first time, scroll down to the next blank section where you see 3 empty boxes. Select Time of Day then press the plus button to the right of the boxes, this will add a row. In the second row select Day of Week or whatever other option may suit your needs.
Underneath these, select the ring group or voicemail you want then change the priority number to a smaller number than the ones above it, lower num = higher priority.

Click save in the top right then you will see your new time condition in the list.