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Move Your Office

Into The Cloud

Get the #1 Phone & Cloud System for your business

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Relief For Your Business

Happy Staff, Happy Clients

The #1 business phone system with 60+
features.

Work from any device, anywhere, with incredible performance.

Satisfied customers

Years of experience

%

Uptime Design

%

Down time

We Work So You Don't Have To

Customer Support

96.7% of customer issues are resolved on the same day

Digital Monitoring

We monitor your internet service for any hiccups real-time

Internet Failover Device

Switch to mobile data for continual, high-quality calls

Work Is Better In The Cloud

Cost Savings

Simple monthly cost with reduced IT hardware upgrade expenses

Performance

Automatic hardware upgrades… never have a slow computer again

Security

Tier 4+ Hosted Datacenter, HIPAA Compliant, Active Threat monitoring, & Redundant backups

Save your calls when your internet goes down

Our own CTO spent 1.5 years customizing the hardware for our customers to have continual, high-quality calls, even when the WiFi is down.

Plans and Pricing

Number of Users: 1

Essentials

Basic Plan
Starting at
$ Per Month
With 12 month contract

  • Unlimited Calls (Custom Caller ID)
  • Voicemail to Email
  • Cloud-based Phone System

Most Popular

Premium Plan
Starting at
$ Per Month
With 12 month contract

  • 4 x 7 Customer Support)
  • SMS Missed Call Auto-Reply
  • IVR (virtual receptionist)

Best Value

Ultimate Plan
Starting at
$ Per Month
With 12 month contract


  • Real-time Analytics
  • Custom Call Routing
  • Custom API Integration

Number of Users: 1

Essentials

Basic Plan
Starting at
$ Per Month
With 12 month contract

  • Unlimited Calls (Custom Caller ID)
  • Voicemail to Email
  • Cloud-based Phone System

Most Popular

Premium Plan
Starting at
$ Per Month
With 12 month contract

  • 4 x 7 Customer Support)
  • SMS Missed Call Auto-Reply
  • IVR (virtual receptionist)

Best Value

Ultimate Plan
Starting at
$ Per Month
With 12 month contract


  • Real-time Analytics
  • Custom Call Routing
  • Custom API Integration

Number of Users: 1

Essentials

Basic Plan
Starting at
$ Per Month
With 12 month contract

  • Unlimited Calls (Custom Caller ID)
  • Voicemail to Email
  • Cloud-based Phone System

Most Popular

Premium Plan
Starting at
$ Per Month
With 12 month contract

  • 4 x 7 Customer Support)
  • SMS Missed Call Auto-Reply
  • IVR (virtual receptionist)

Best Value

Ultimate Plan
Starting at
$ Per Month
With 12 month contract


  • Real-time Analytics
  • Custom Call Routing
  • Custom API Integration

Number of Users: 1






Deluxe Office Plan



$110/User Per Month
With 12 month contract

  • Daily Back-Ups
  • Dual Internet Browser
  • Redundant Server






All Phone Features

Cloud Phone System

Features

Basic

Premium

Unlimited

Unlimited Inbound Minutes
Unlimited Outbound Minutes
Phone Number Extensions (Custom Names)
Premium Desktop Phone (YOUR Logo on Screen)
Extension-to-Extension Dialing
Caller Info Match (Carrier Verification)
Inner-Office Intercom
HD Voice Quality
Call History Online & On-Phone
Seamless Call Management
Call Transfering
Call Filtering (Block callers)
Missed Call Notifcations
Unlimited Simultanious Calls
Unlimited Storage
Phone Support (via E-Mail & Phone)
Auto Provisioning (Just plug it in!)
Custom Messages & Greetings
Ring Groups & Multi Extension Dialing
GEO Redundancy (Cloud Based)
Custom On-Hold Music
Call Conferencing
Voicemail to Email (Audio as Attachment)
Toll-free & Vanity Phone Numbers
Free Local Numbers
Free Number Porting
Extended Call Areas
Set Personal Working Hours
Dial-by-name Directory
Popular CRM Integrations
Business Call Management
Real-Time Call Monitoring
Unlimited Extensions
Call Recordings (Online) – phone recording
Call Queue
Call Announcement
Multi-Site (Calling) – extra phone numbers
Scalable Call Center software
Custom Routing
Visual Voicemail
Voicemail Transcriptions
Contact Syncing
Unlimited Calling to Foreign Countries
Custom API Integration
Up to 8-digit Extensions with Site Codes
Inbound Bridge
e911

Email & Fax

Features

Basic

Premium

Unlimited

Email to Fax
Fax to Email
Secure Fax
Virtual Fax

Texting

Features

Basic

Premium

Unlimited

SMS 2-way Messaging – Option 1 (Pay as you go)
Business SMS
Real-Time Analytics
Customer Insights
Real-Time Queue Updates
Quality-of-Service Reports

Reporting & Analytics

Features

Basic

Premium

Unlimited

Supervisor Dashboard
Roles and Permissions System
Call Center Analytics
Basic Call Analytics
Real-Time Analytics
Customer Insights
Real-Time Queue Updates
Quality-of-Service Reports

Support

Features

Basic

Premium

Unlimited

Cloud PBX
Auto Attendants
Web (multilingual)
Professional Implementation
Email Support
Chat Support
24×7 Customer Support, Assisted Onboarding
IVR (virtual receptionist)
Dedicated Enterprise Team

Additional Features

Features

Basic

Premium

Unlimited

Service Level Agreement (SLA)
Contact center
Momentum (Learn more button)
Multi-Location (Support)

From Our Clients

We are very proud of having these outstanding companies as clients. We call them friends and respond to their needs with lightning speed.

Nick Toone

Co-Founder, Toone’s Restoration

It has changed my life. Windows running full-speed on an iPad? In the middle of a disaster zone? Amazing! I even prefer web browsing from the cloud.

Doctor Thomas

Owner, Queenwood Pediatric Dentistry

When the Houston floods hit, my office was completely under water. We moved our server into the cloud and we were able to stay in business!

Margaret Cutter

Office Manager, Platinum, Tax & Wealth Mgmt

We were already in the cloud, because we wanted the advantages of cloud. However, it was so slow and expensive. Multis Cloud is much faster and less expensive!

Troy Northerland

President, Northerland Industries Inc

These guys bend over backwards to make everything work just right for me. I’ve been able to use my licensed program from anywhere.

Qualified Referrals For Free Services

4 referrals of equal or greater size get Free Services as long as they are with us!

Frequently Asked Questions

Why does my Wi-Fi connection switch to the failover device?

The Primary network connection was either detected as poor or completely lost. In order for the phones to continue sustaining calls it will swap to the secondary network connection with a 99% seamless transition rate (Our CTO spent 1.5y of R&D to customize a reliable failover device, our competition’s solutions do not work as well).

Why does my failover device not switch back to Wi-Fi?

This means your primary network is not healthy enough to be used yet. Our failover device checks the heath of the primary network in 15-minute intervals after it detects a network swap. If the primary network is continuing to experience issues it will simply check again in 15 minutes. If you continue to not have your primary network for an extended period, please contact your primary internet service provider.

How can I check my voicemail?

There are several ways to check voicemails. Your voicemails should be landing in your inbox as an attachment. The primary method is to check YOUR extensions voicemails, for this we can use the Envelope-icon button directly on the device or dial *97. To check another extension’s voicemail box, you would dial *98 then the system will ask for the extension number in question and the associated voicemail-box password. The other method is via our online phone portal, here you can go to Applications > Voicemail, then select the Messages button for the extension you want to check.

How can I get a call to go straight to my voicemail?

Using the online phone portal associated with your account, under Applications > Time Conditions, you will see your time conditions setup. If you have no time conditions, please call support at 281-864-0220 for assistance. If you have time conditions continue with the below:

If you have already done this once, it will be familiar, simply change the dates that you want to have ring directly to voicemail then select the destination that is the extension with your chosen greeting.

If this is the first time, scroll down to the next blank section where you see 3 empty boxes. Select Date & Time in row 1 column 1, then select the to and from date/time in the following two columns. Underneath these, select the voicemail box you want then change the priority number to a smaller number than the ones above it, lower number = higher priority.

Click save in the top right then you will see your new time condition above the others in the list.

How do I set up my voicemail?

For self-service you can record the voicemail

1.1     How to Record a Voicemail Greeting

You can have up to 9 saved greetings at once, this allows you to have greeting for inclement weather, holidays, or just to update your office hours.

  1. Select the Envelope Icon at the top of the buttons along the right side of the phone. Then select Account 1 by selecting the middle dot button in the arrow cluster.
    • Alternatively, you can dial *97.
  2. Enter your voicemail password as instructed by the automated system, by default this is 1234 but if you are unsure, you can contact Multis Cloud support at 281-864-0220 for assistance.
  3. To enter the advanced menu, select option 5.
  4. To record a greeting, select option 1.
    NOTE: If you select an option with a recording already present, the old recording will be overridden by the new one.
  5. The system will prompt for the greeting number, please enter a number 1-9.
  6. Record the message.
  7. After recording you will be able to listen back, save, or re-record the message.

1.2     How to Select a Voicemail Greeting

You can have up to 9 saved greetings at once, this allows us to select one to be in use at a time.

  1. Select the Envelope Icon at the top of the buttons along the right side of the phone. Then select Account 1 by selecting the middle dot button in the arrow cluster.
    • Alternatively, you can dial *97.
  2. Enter your voicemail password as instructed by the automated system, by default this is 1234 but if you are unsure, you can contact MultisCloud support.
  3. To enter the advanced menu, select option 5.
  4. To choose a greeting, select option 2.
  5. Choose the greeting you want by selecting option 1-9.
  6. The system will playback the greeting you selected and set it as the active greeting.
I can't find my voicemail. What happened to it?

There are many places that your voicemail lands, it could be in your email as an attachment, your phone as a voicemail (Dial *97), or on the portal under the messages section of Applications > Voicemail.

How do I set a Time Condition?

Using the online phone portal associated with your account, under Applications > Time Conditions you will see your setup time conditions. If you have no time conditions, please call support at 281-864-0220. If you have time conditions continue:

If this is the first time, scroll down to the next blank section where you see 3 empty boxes. Select Time of Day then press the plus button to the right of the boxes, this will add a row. In the second row select Day of Week or whatever other option may suit your needs.
Underneath these, select the ring group or voicemail you want then change the priority number to a smaller number than the ones above it, lower num = higher priority.

Click save in the top right then you will see your new time condition in the list.

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